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 MONDAY, OCTOBER 20, 2003
 
9:00 - 10:00am TRACK:
Session ISP-101: Getting the Most from Dial-up Acceleration Keeping Customers Happy: Reducing Churn
Session ISP-102: Collocation Providers: The Differences are Bigger than You Think Extreme ARPU
Session WISP-103: Wi-Fi: Free or Pay? Clueful Marketing and Service Models
Session WISP-104: Creating the Wireless Future: Opportunities for ISPs and WISPs Building, Buying, Borrowing and Managing Bandwidth
Session WISP-105: Authentication and Encryption in Wireless Networks: Working with 802.11 Security Protecting Assets
Session ISP-106: Dealing with Spam at the Gateway Spam: Crisis Management
 
10:15-11:15am TRACK:
Session ISP-111: Voice over IP: Overcoming Barriers to Successful Deployment Keeping Customers Happy: Reducing Churn
Session WISP-112: Fixed Wireless Business Plans that Work Extreme ARPU
Session WISP-113: Fixed Wireless: Competing Head-to-head in Urban Areas Clueful Marketing and Service Models
Session WISP-114: WiMAX Forum: Enabling Broadband Wireless Access Deployments through Standards and Certification Building, Buying, Borrowing and Managing Bandwidth
Session ISP-115: Anti-Trust Primer Protecting Assets
Session ISP-116: Dealing with Spam at the Client Spam: Crisis Management
 
11:30am-12:30pm TRACK:
Session WISP-121: Wi-Fi Users : Who You Gonna Call? Keeping Customers Happy: Reducing Churn
Session ISP-122: Profiting From Distributed Denial of Service (DDoS) Extreme ARPU
Session WISP-123: Public Hotspot Services: Moving Beyond Road Warriors? Clueful Marketing and Service Models
Session ISP-124: Broadband Over Power Lines and Cable Television Systems - FCC Proceedings and the 9th Circuit Cable Modem Decision Building, Buying, Borrowing and Managing Bandwidth
Session ISP-125: ISPs: Carriers or Nannies? Protecting Assets
Session ISP-126: Legal and Regulatory Aspects of Spam Spam: Crisis Management
 
2:00-3:00pm TRACK:
Session ISP-131: Minimizing Customer Churn by Maximizing Customer Loyalty Keeping Customers Happy: Reducing Churn
Session ISP-132: Listen to the Customer, then Act! Extreme ARPU
Session WISP-133: The WiFi Wild West: Breaking from the Herd Clueful Marketing and Service Models
Session WISP-134: The Realities of Wireless Building, Buying, Borrowing and Managing Bandwidth
Session ISP-135: Backhaul Basics Protecting Assets
Session ISP-136: Suing Spammers Spam: Crisis Management
 
 TUESDAY, OCTOBER 21, 2003
 
9:00 - 10:00am TRACK:
Session ISP-201: The Service Advantage: How Small Players Can Win Big Keeping Customers Happy: Reducing Churn
Session ISP-202: Market Segmentation for Fun and Profit Extreme ARPU
Session WISP-203: Guerilla DSL: How to Deploy Dry Copper Clueful Marketing and Service Models
Session WISP-204: Is Wi-Fi a Suitable "Wide-area" Technology? Building, Buying, Borrowing and Managing Bandwidth
Session WISP-205: Wireless But Not Lawless: The Evolving Legal and Regulatory Landscape Protecting Assets
Session ISP-206: Future of Spam: Trends by Leading Analysts Spam: Crisis Management
 
3:00-4:00pm TRACK:
Session ISP-211: Integrated and Contextual Marketing: Unique Ways To Deliver Value To Readers and Marketers Keeping Customers Happy: Reducing Churn
Session ISP-212: Web Services Opportunity in the Data Center Extreme ARPU
Session ISP-213: 50 Marketing Ideas in 50 Minutes Clueful Marketing and Service Models
Session WISP-214: Managing Noise and RF Interference Building, Buying, Borrowing and Managing Bandwidth
Session ISP-215: The FCC Briefing Protecting Assets
Session ISP-216: Future of Spam: Leading Holistic Solutions Spam: Crisis Management
 
4:15 - 5:15pm TRACK:
Session ISP-221: How to Become the Churn-inator Keeping Customers Happy: Reducing Churn
Session ISP-222: Four Ways to Survive and Thrive via Strategic Outsourcing Extreme ARPU
Session WISP-223: Virtualization: Taking the Wireless World Beyond Basic Access Clueful Marketing and Service Models
Session WISP-224: Non-line-of-sight Wireless Broadband: Blurring the Lines Between Fixed and Mobile Building, Buying, Borrowing and Managing Bandwidth
Session ISP-225: Legal Landmines Protecting Assets
Session ISP-226: The War on Spam: Report from the Front Lines Spam: Crisis Management
 
5:15 - 7:00pm TRACK:
Session EXCHANGE: EXCHANGE #1 Wireless War Stories Keeping Customers Happy: Reducing Churn
Session EXCHANGE: EXCHANGE #2
ISP-CEO Round Table
Extreme ARPU
 
 WEDNESDAY, OCTOBER 22, 2003
 
9:00-10:00am TRACK:
Session ISP-301: Managing P2P: Without Losing Customers Keeping Customers Happy: Reducing Churn
Session ISP-302: Selling and Marketing the Stability and Viability of Your Hosting Extreme ARPU
Session WISP-303: 50 Wireless Mistakes in 50 Minutes Clueful Marketing and Service Models
Session WISP-304: Hotspots vs. WWAN: Using Mesh Networks to Expand the Reach of Wi-Fi Building, Buying, Borrowing and Managing Bandwidth
Session ISP-305: How ISPs Can Prepare Themselves against DoS Attacks Protecting Assets
Session ISP-306: Anti-Spam Organizations: Who We Are, What We Do and How You Can Get Involved Spam: Crisis Management
 
11:30am - 12:30pm TRACK:
Session ISP-311: The Zen of Customer Retention Keeping Customers Happy: Reducing Churn
Session ISP-312: The VPN Debate: IPSec vs SSL Extreme ARPU
Session ISP-313: Subscriber Marketing Turbocharged: Building Effective Channels through Better Fulfillment Strategies Clueful Marketing and Service Models
Session ISP-314: High-Speed Data Deployment within MDUs Building, Buying, Borrowing and Managing Bandwidth
Session ISP-315: Debt and Equity Sources in Today's Market Protecting Assets
Session ISP-316: Perfect Storm? Spam Attacks, False Positives, and Malware Spam: Crisis Management



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