ISPCON Spring 2005

October 18-20, 2005
Santa Clara Convention Center
Santa Clara, CA

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Tuesday, October 18, 2005
9:00-10:00am

Session B1

What's It Worth? Valuation and M&A Trends

This panel of experts will review current valuations, benchmark multiples and recent deals that will help you determine what your business or a prospective acquisition is worth, it's relative value for possible merger and your own prospects for strategic growth funding. Through partnerships, JVs, financing aggressive expansion based on current values or determining your chances of funding the acquisition of that competitor across town, the important metrics will be outlined and discussed and help you make the most of today's and tomorrow's big opportunities.

Paul Stapleton, Industry Analyst and Banker, I$P HO$TING Report

Session E1

The Impact of IMS on the Access Edge

Obstacles to successful implementations of IMS are numerous, but a key strategy for carriers is to build a stable and flexible infrastructure that can support the delivery of new revenue generating services, including triple-play voice, video, and data. Mr. Gosal will discuss strategies that will allow service providers to take full advantage of IMS and reap the benefits of increased revenues and improved profitability. Mr. Gosal will also discuss the introduction of IMS as a new access network technology, exploring the associated challenges, opportunities, and the establishment of new battlegrounds between wireless and wireline providers as the wireline operators seeks to reclaim users lost to past mobile substitution.

Sab Gosal, Vice President Marketing, Verilink Corporation

Session H1

Hosting 2005: How to Win Against the Large Providers

An analysis of hosting industry growth and trends relying on hard metrics such as average revenues and churn to demonstrate who is succeeding in hosting vs. who is not. Industry scorecard data comes from well-respected sources such as IDC, the EBI Group and private survey data. The session will present detailed, actionable how-to plans with examples for any ISP to compete and win against industry hosting giants like 1&1, GoDaddy, Interland and Verio and succeed in revenue and profit growth. Current business consumer buying trends will be presented and discussed, including the top- selling hosting, email, domain registration and e-commerce features and products in the market today. Strategic alternatives will cover in-house hosting services, outsourced options and hybrid solutions.

Paul D. Engels, Vice President, Marketing & Business Development, Hostopia Inc.

Session S1

The 10 Must-Have Services your Customers Demand

This session breaks down the best opportunities available in the market for customer retention and increased revenue opportunities. Beginning with the 5 top value-added services for the consumer, 5 for the business client, crossover services and bundling will also be addressed to provide a substantive overview to assist you in selecting the most profitable bells and whistles to add to your portfolio. An emphasis will be placed on revenue-generating tools and those which are most likely to sell.

Mike Cassidy, Managing Partner, ISP-Market

Session V1

Look Before You Leap: Assessing Your Network Readiness for VoIP

Deploying VoIP can be daunting, requiring an in-depth understanding of traffic patterns and bandwidth consumption across the infrastructure. Service providers that have operated traditional data networks are increasingly implementing VoIP, but many are not taking adequate measures to adequately prepare for VoIP rollouts. For instance, IT managers must now be prepared to manage a number of performance metrics that are less critical in pure data networks. This interactive session will provide actionable information – such as what protocols to monitor and what changes you must make to the network before deploying converged applications – to help providers make the leap to VoIP a successful one.

Wayne Fuller, Executive Vice President, Operations, Visual Networks

Session W1

VoIP over Wireless: Developing and marketing profitable services

This discussion will draw from its members’ experience in the telecommunications and Internet services industries to discuss the challenges of developing profitable VoIP services. It will focus on creating and marketing cost-effective VoIP services with an effective business model, increasing customer retention once services are deployed. The challenges and successes experienced in deploying VoIP over pre-WiMax, and what service providers will face when launching VoIP-over-wireless services will also be covered. We'll also examine technology hurdles, service implementation, and the potential impact of emerging technologies, such as mobile WiMax and Wi-Fi/cellular convergence, on VoIP.

David Williams, Vice president of products, markets and systems, NextWeb, Inc.

James Comeaux, CTO - EVP Strategey & Co-Founder, Redwire Broadband

10:15-11:15am

Session B2

Customer-Centric Innovation to Drive Growth

At one level, businesses have evolved to be more focused on the customer; sophisticated market research and analysis techniques have become commonplace; and customer satisfaction measures are in many companies' balanced scorecard of performance. Yet moving from words and research to clear marketplace success has proven difficult for many marketing organizations as they face significant challenges. This session will describe how organizations can use customer-centered innovation techniques to expand their markets. Discover how to anticipate the future needs of existing customers and prospects. Hear how organizations can combine insights from customer experiences with other perspectives to generate rule-breaking new growth ideas, and how to convert those ideas into action.

Gary Getz, Director, Strategos

Session E2

Beyond the Sender ID Framework. Understanding DKIM: Cryptography-Based Email Authentication

Understand the emerging DKIM cryptographic standard (a merger of Cisco's Identified Internet Mail and Yahoo's DomainKeys). Learn the value proposition, implementation requirements, status of the proposal, and how your company should be planning for cryptographic solutions. Session will discuss how IP (path-based) authentication schemes are easy to implement and useful, but have some operational problems that can be solved by using cryptographic signatures.

Dave Anderson, CEO, Sendmail

Session H2

Rebirth of the ASP - Profiting from SaaS and Managed Services

Wait...what year is it again? Yep, the provider formerly known as ASP is back. Customers of all sizes are finally realizing the value of hosted applications and managed services. At the same time, an increasing number of providers are realizing strong growth as a result of the increased take rates and improved economies available today. Emerging from the ashes of the dotcom bust are plenty of success stories and poster children from the ASP era who are thriving in today's market...So how are they doing it? What's different than before? Is SaaS (Software as a Service) right for your portfolio? What are the key requirements for you to exploit these opportunities? Who are the best prospective partners, infrastructure considerations and lucrative target customers for these services? We'll discuss recent trends, lessons learned, delivery platforms and what it takes to succeed in this re-emerging segment.

Brent Arslaner, VP of Product Strategy, Jamcracker

Session V2

VoIP Build vs. Buy: Barriers to Entry

Is becoming a VoIP service provider really as easy as it sounds? Do you just need an ATA and a partnership with a CLEC? This session will discuss all the piece parts necessary to rolling out a broadband phone service, helping ISPs determine if it's easier to build or buy.

Claude Pupkin, Executive Vice President, Net2Phone

Session W2

First Four Years as a WISP

This session addresses the business expectations, components of success and financial strategies for survival during your first four grueling years as a WISP. Gain valuable insight from peers who continue to stand the test of time and move beyond the startup phase to become a long-term player with a long subscriber list of happy customers, strong balance sheets and profitable business models.

Eden Recor, Owner, Grand County Internet Services

11:30am-12:30pm

Session B3

Top 10 Managed/Value-Added Services of Today and Tomorrow (and 5 to Avoid)

This session breaks down the best opportunities available in the market for customer retention and increased revenue opportunities. Beginning with the 5 top value-added services for the consumer, 5 for the business client, crossover services and bundling will also be addressed to provide a substantive overview to assist you in selecting the most profitable bells and whistles to add to your portfolio. An emphasis will be placed on revenue-generating tools and those which are most likely to sell.

Doug McDonald, Principal, Branch Run Communications

Mike Cassidy, Managing Partner, ISP-Market

Session E3

BitTorrent, Direct Connect and the Next Generation of Bandwidth Hogs

Service providers have spent the last two years in a battle against the networking costs resulting from the popularity of file-sharing protocols like KaZaA. But the P2P threat has evolved dramatically. Service providers must now control traffic originating from new protocols, BitTorrent and Direct Connect, which have exploded onto the Internet and now account for most of the bandwidth consumption on DOCSIS networks. As the P2P technological environment evolves, traditional attempts at shaping or “squeezing” file-sharing traffic are proving to be inappropriate. These methods carry the potential to adversely impact broadband users by slowing connection speeds for uploading and downloading files.

Steve McGeown, Director of Product Management, Sandvine Incorporated

Session H3

Securing Your (Web) Server With Open Source Tools

There are many roads that lead to a secure server. Running a "Web Presence Provider" company, we spend a great deal of our time in securing and checking our servers. For this we use a number of Open Source Software solutions. The purpose of this session will be to share our experience in server security with the public, and make system administrators aware of there daily routine, with regard to server security. We assist many customers in Europe & USA with on-site training, and remote system administration. This talk will follow the road we took to lock down our servers, what's available in open source, and what securing your servers means for your day to day business.

Hans Kind, Founder & Managing Partner, FlyingServers International

Session V3

Turning to IP Voice to Generate New Revenue Streams

ISPs must constantly search for new ways to increase the recurring revenue streams that they’re already pulling in from their subscribers, especially business customers. Today, the best ways to further expand their relationships with their customers is to begin offering VoIP services that supplement their existing data access offerings. This session will also cover the topic of whether ISPs should offer managed IP PBX services or hosted IP phone systems. Learn how successful ISPs have already taken advantage of their communications management experience to leverage the VoIP opportunity in order to provide new services to their customers and generate additional recurring revenue streams.

Dan Hoffman, President & CEO, M5 Networks

Session W3

Strategies for Business-Focused WISPs

Growing a business-focused WISP while scaling the underlying infrastructure is a challenge to orchestrate, particularly in Metro and Suburban markets where the majority of target customers and competitors exist. This session provides valuable insight and strategies for making the most of the process while revealing opportunities along the way. How are you serving and monetizing multi-tenant businesses? How are you competing with integrated T1's? Are your customer's buildings an inventory item? What are your best prospects for multi-megabit circuits? Are you mired in a bridged environment or trying to justify and achieve switched nirvana? What opportunities and services are most likely to easily add value to those connections and generate new revenue streams? You'll leave this session with plenty to think about and some smart strategies to execute on back at home.

Matthew Winther, Network Engineer and Co-Founder, Renaissance Networks, Inc.

Wednesday, October 19, 2005
8:45-9:45am

Session B4

The 10 Biggest Policy Issues Facing Your Business and What to Do About Them

2005 has thus far created major regulatory and policy concerns for all competitors, especially ISPs. Is there going to be any last mile broadband access available? Is there any way to stop the momentum? Drawing on expertise and involvement with the top issues, this panel will help you understand the issues, why they have such high impact and on whom, and what (if anything) your ISP should be considering in response.

My ten policy issues thus far are:
1. BrandX Fall-out
2. DSL Transport Deregulation
3. Additional Unlicensed Wireless Spectrum
4. Municipal wireless debate/opportunities
5. USF Changes/Rural Broadband Funding
6. VoIP
7. Access Charges/Virtual NXX
8. E911/CALEA
9. Telecom Act revisions/new legislation
10. ISP Copyright Liability

Kristopher E. Twomey, Attorney, Law Office of Kristopher E. Twomey

David Snead, Attorney, W. David Snead, P.C.

Jason Talley, CEO, Nuvio Corp.

Session E4

Getting Inside the Mind of Your Customer

If you’re reading this session description, it’s likely that you’ve got a service to sell. Regardless of the quality of the service, you’re nowhere without customers. To identify markets, anticipate customers’ needs, create profitable service offerings that ring the cash register, you need to get inside the customer’s mind and structure your business to take care of the customer. This session will help you understand the customer dynamics, behaviors, emotions, rationale, and marketing considerations from the customer’s perspective. Why is this important? To enable you to structure your business, processes, and services with the necessary perspective to segment, price, market, deliver value, and monetize precisely what makes sense for both your customers and your business.

Guy L. Decatrel, VP of Sales and Marketing, Brand X Networks

Session H4

Hosting Reliable and Profitable Exchange Services

Microsoft Exchange has the lion's share of the corporate messaging market, with more than 300 million seats deployed worldwide, the increasing market share is undeniable. Exchange can be a difficult, expensive system to deploy and manage for companies with fewer than 100 employees. This reality, coupled with several new market drivers, has pushed the Hosted Exchange market to finally match the explosive growth estimates that analysts had predicted a few years ago. What does this mean for ISPs, Hosts and colocation providers? Opportunity. In this session, you'll understand what it takes to add this high-value, high profit service to your portfolio, how to profit from various add-ons in the marketplace, what common price points are, licensing considerations, and how to avoid the pitfalls that have been known to plague companies in this market.

Morgan Cole, Senior Product Manager for Hosted Messaging and Collaboration, Microsoft

Session V4

Mitigating Network Security Risks of VoIP

According to research firm Yankee Group, 54 percent of businesses surveyed said they are testing or evaluating Voice over IP (VoIP) technology. Although this technology is a cost-effective alternative to traditional telecommunications, it raises many security issues. Without the appropriate security measures in place, companies that allow VoIP traffic can unintentionally introduce security risks that include denial of service attacks, data sniffing, and gaining control over VoIP enabled systems or even the entire network. This session will discuss VoIP risks and security measures ISPs can take to ensure a company’s network integrity.

Bill Jensen, Manager, Market Intelligence, Check Point Software Technologies, Inc.

Session W4

Securing Wireless Networks with Open Source Tools

With the growing adoption of wireless technology, service providers must understand the techniques required to design and deploy secure wireless networks. This session will discuss critical issues that are often overlooked in discussions about security, including routed vs. bridged networks, the role of QoS in secure wireless networks, and the related Open Source tools that can be used to secure wireless networks.

Doug Hass, Director of Business Development, ImageStream Internet Solutions

3:00-4:00pm

Session B5

Muni Networks and You: Embracing the Reality

Like it or not, Municipal Networks are here to stay and coming soon to an RFP near you. So what's to like or not like? We'll break down the hype and FUD and get to the issues at hand, the key drivers as well as the opportunities and threats for independent providers. Potential outcomes, failed attempts, models for success and first-hand experience will help shed light on this new reality and what it means to you and your competitive environment and what to do about it.

Moderator: Rich Bader, President and CEO, EasyStreet Online Services

Panelists:

Layne Sisk, President, ServerPlus LLC

Greg Richardson, Managing Partner, Civitium, LLC

Paul Butcher, Marketing Manager - State & Local Government, Intel Americas, Inc

Craig Newman, Director of Business Development, Municipal Wireless, EarthLink, Inc.

Session E5

Securing Customers, Securing Their Data

With bandwidth freefalling toward being a commodity, Internet Service Providers need to be able to deliver differentiated “sticky” services that help garner new customers and retain existing ones. Data Backup and Storage have become hot buttons in small business IT requirements as regulatory requirements stiffen and both natural and man-made disasters continue to expand. This panel of experienced ISPs will discuss how Internet-based Data Backup Services has allowed them to deliver a premium services to small business customers and resell backup to VARs and other ISPs and helped differentiate them while establishing new revenue streams.

Kelly Williams, Director of Marketing, NovaStor Corp.

Bill Ferguson, Arundel Group

John Lee, Vice President of Global Marketing and a Co-Founder, Hostway Corporation

Will Baccich, Co-Founder & CEO, Mistral IT

Session H5

Driving Profits with Development and E-Commerce Services

Drawing on the experiences of building and growing a successful dev and e-commerce business, this session drills down on what it takes to make the shift from connectivity and hosting to high value services with improved margins and steady growth prospects. What's different in today's environment from 1997, 2000 or 2003? How hard is it to justify staffing up with the right people and infrastructure to execute on this opportunity? What are the easiest verticals to target, platforms or apps to offer and what do the margins look like today? What are some of the best marketing approaches? When can you expect to break even? The answers may surprise you.

John McKown, President & CEO, Delaware.Net

Session V5

QoS and Peering for VoIP/SIP Services

In order to truly deliver end-to-end QoS for your voice services, you'll need to understand and manage two primary elements: the local access portion at both ends of the network where bandwidth contention occurs and peering. How is VoIP Peering different from IP Peering and the interrelationship to ENUM based directory services? Conventional IP Peering is based on understood rules of exchanging traffic. VoIP peering introduces new elements that is an N-squared problem of potential 'peers' required, plus issues such as QoS, Jitter, Latency, Packet Loss become much more significant than with conventional peering. Where one physically peers (neutral IXP's, NAP's) and buys transit becomes a key consideration. And unlike DNS, which provides a global, single name space for the Internet, the issue of VoIP directory services is evolving. We'll make sense of it all and help you raise the bar... at both ends.

Eugene Lew, Vice President, Advanced Services, Neustar

Session W5

Getting Your Share: The E-Rate WISP

E-Rate can be a bit of a chore to prepare for and receive funding, but easily stands up as one of the best opportunities you have to deliver a big boost to your overall business in the right environments. This recent recipient of E-Rate funding will take you through the proper steps and help avoid the time-wasting mistakes along the way. We'll arm you with the necessary knowledge and reference points to help get your share of these government funds to build your business while delivering great service to the community.

Rudy Yakym, President, CyberLink International

4:15-5:15pm

Session B6

The Business Case and Practice of Advocacy

This session, lead by a top advocate and service provider in the DC area will help you quickly get up to speed on the fundamentals of being effective both inside and outside the beltway to represent the interests of your business, when and where it matters most. We'll discuss what works, what doesn't, who listens and who doesn't, how to get on the calendar of the busiest policymaker and what to be prepared for. We'll also share avenues to get assistance from national and regional groups that can help arm you with the structure, knowledge and allies to make the most of your business prospects by applying what little time you have to devote while running the rest of the business.

Cynthia H. de Lorenzi, CEO, PatriotNet, Inc.

Session E6

Love Technology? Use it to Win Customers

Service providers today do not realize the competitive advantage they possess relative to telcos and cablecos. Too many service providers today spend their time looking at what there competitors are doing, not what their customers need. Too many service providers think about FAQs and answering phones when they think about customer service. There are simple ways for service providers to use technology, to do what they love to do, and to beat the competition.

Elliot Noss, President and CEO, Tucows Inc.

Session H6

High-Quality Customer Service for Hosting

Hear the reasons why hosts feel it's impossible to offer great service and survive. This session will provide new and growing hosts a plan to counter the common mistakes and misconceptions when it comes to offering outstanding customer service. What are the commandments every host should know when dealing with a customer. Whether you are a small host just starting out, or you have been hosting for years, this session will give you an informative and unique approach to providing excellent support to your customers.

Lou Honick, CEO, HostMySite.com

Session V6

Handling The Top 5 Challenges of VoIP

The notion of traversing any one of the challenges of VoIP services such as portblocking, E911, CALEA, Jitter and NAT is enough to scare anyone away from associating the word "service" with "VoIP", let alone charging for it. How can one address these problems before they become a liability or hinder your reliability? What technologies exist to ease the concerns? What are the tips and tricks that I need to be aware of before they occur? This session will take apart key areas of concern, identify strategies for handling them and arm you with the knowledge to make the most of the VoIP situation.

Chris Celiberti, Director Advanced Services, NeuStar

Session W6

WiMAX: Experience from the Field

While experts still debate the viable penetration of WiMAX technology, fixed wireless providers such as Towerstream have been competing head to head with RBOCS in major metropolitan areas including New York City, Chicago, Boston, and Los Angeles proving a growing demand for wireless broadband solutions. Fixed wireless and “pre-WIMAX” solutions which completely bypass the RBOCs, not only offer better, more robust features, but substantially lower prices and more reliable customer service. In addition, wireless broadband technology like WiMAX offers the ability to deliver advanced technology such as Voice over WiFi. The recent shift to fixed wireless broadband certainly validates the case for WiMAX and shows that it can and will thrive in any marketplace.

Arthur G. Giftakis, Vice President - Engineering and Operations, TowerStream

Thursday, October 20, 2005
9:00-10:00am

Session B7

Your Best Business Options in the Kevin Martin Era

This panel will outline and discuss the top options in the new policy landscape and why these options can and will make or break your business. We'll review who plans to do what, why, how and the likely outcomes. This is not a discussion of policy. This is a forum focused on executing survival plans for this new reality and what is likely to work best for different scenarios in the marketplace.

Moderator: Rich Bader, President and CEO, EasyStreet Online Services

Panelists:

Dave Baker, VP, Law and Public Policy, Earthlink, Inc.

Mike Jackman, Executive Director, California ISP Association

Session E7

Helping Customers Stay Safe

Spyware, adware, malicious code, spam and viruses know no boundaries and will continue to find new pathways onto your customer's machines. This results in additional support calls and expenses, if you are lucky. In several cases, the customer simply switches to a "faster" provider thinking it's your once-speedy service that has become bogged down and is crawling along. What can you do to keep more customers safe and secure? We'll look at some of the trends in the market, solutions and strategies that are working and the results archived with those implementations.

John Lilly, Vice President, Business Development & Operations, Mozilla Corporation

Session H7

Making a Killing with Sarbox, Compliance and Archiving Services

The headlines are full of companies being assessed large fines due to non-compliance with Sarbanes Oxley, Graeme Leach Bliley, HIPPA and other recent regulatory requirements. Many companies in the healthcare, financial services, and other industries fall under the purview of these requirements but many, especially those in the SMB category don’t have the resources or expertise in-house to conduct the audits or install the type of security safeguards stipulated in these regulations. Nor are they able to invest in the state-of-the-art infrastructure and stay ahead of the latest threats. By reselling affordably priced, outsourced security services SPs can become the heroes rescuing their customers from untold expense, while increasing their high margin revenues and cutting churn by 95%.

Brad Miller, CEO, Perimeter Internetworking

Session V7

Packaging and Delivering Business-class Voice Services to SOHO and SME Customers

This session takes Asterisk into the marketplace as a method to deliver additional services to your customers. Attendees will get a good handle on what's required, examples of services in use by other providers, how these services were deployed and sold as well as the regulatory concerns, methodologies and pitfalls you'll need to consider along the way. You'll have a chance to get the straight story from people who are actually delivering these services successfully and have managed to avoid getting sued (so far!) by the RBOC while delivering quality, business-class voice services with Asterisk.

Gregory Boehnlein, Vice President, N2Net

Kristian Kielhofner, President, KrisCompanies

Session W7

Burning Bridges: Routing the Wireless Network

So, you've planned tower sites, engineered radio installations, found the right spectrum, ponied up the cash and built a carrier-class wireless network for your business. Now what? Do you route or bridge? Should you use public or private IP addresses? Is PPPoE or DHCP right for you? What about security implications? This session will help new and existing providers evaluate the next step to ensure that wireless networks integrate seamlessly, and safely, with wired networks now and in the future.

Doug Hass, Director of Business Development, ImageStream Internet Solutions

10:15-11:15am

Session B8

The Big Shift: Successful Exits, Funding New Models

Your biggest competitive advantage is your size and an ability to turn on a dime. Given the current environment, should you be exiting certain businesses or markets? Many times, the best source of liquidity can fund the next big opportunity. We'll address the current exit trends for various elements of the business, the best ways to cut your losses while reducing risks and running a new direction with those funds. We'll drill down on the subject of using a dying (or soon to be dead) aspect of your business to justify or loss-lead a new area of focus, making that migration as painless, justifiable and successful as possible and the ingredients for making a powerful, advantageous shift in strategy.

John Prather, President and CEO, Brand X Networks

Tom Millitzer, President, New Commerce Communications, Inc.

Frank J. Muto, President - CEO, FSM Marketing Group, Inc

Session E8

SEO for Fun and Profit...er, You and Your Customers

Search Engine Marketing, Optimization and Consulting has become a massive industry overnight. For some it's a waste of time or an amorphous mystical art, for others a big, profitable business opportunity. This session discusses the latter and dispels the former to help you understand what it takes to make search a powerful and profitable tool for your own business and a great service in high demand for every one of your customers.

Jon Cooper, Vice President, Interactive Services, UnReal Marketing, Inc.

Brian Boland, Group Marketing Manager, MSN

Paul Willmes, Director, Business Development & Sales, Smarter.com

Ben Trenda, Yahoo

Jon Glick, Sr. Director for Product Search and Comparison Shopping, Become.com

Session H8

Blog Hosting Services, Sound Models Amid the Hype

Blogging is all over the news and customers are asking for them. Is there a business model? Are they anything more than a glorified website builder? Is this trend going to stick around? What do the experts say, but more importantly, how are small businesses and families using blogs to meet their needs. And, why are they paying for them? How can it fit into your suite of offerings without cannibalizing your existing business?

Kim Phelan, Product Manager, Website Tools, Tucows Inc.

Session V8

Intro to Asterisk Open Source PBX

Asterisk is both an open source toolkit for telephony applications and a full-featured PBX application or call-processing server. IP-PBX telephony and VoIP are quickly following in the footsteps of Apache, sendmail and icecast. This session provides an overview of Asterisk, the features and functionality that are most relevant to your needs as a provider, examples of applications for internal and customer deployments, the business ramifications of adding this powerful tool to your network and your client's networks, and examples of each.

Gregory Boehnlein, Vice President, N2Net

Kristian Kielhofner, President, KrisCompanies

Session W8

Beyond the Wireless Panacea: Viable Options Revealed

This panel is about choosing the right tool for the right job and uncovering the viable options you may have never considered. We'll present brief overviews, debate and discuss the merits of emerging and alternative wireless technologies in the marketplace today as well as a few on the immediate horizon. We'll help you understand the various lesser-known options, ideal scenarios and idiosyncrasies for deployment considerations and realities behind their shortcomings. What's best for Greenfield operators in metro residential markets? If mobility is a key requirement for business users, what are the most sensible and extensible options? What are the best tools for my long haul or backhaul needs in this noisy environment? Are my enterprise campus customers well suited with 802.11 or should I be considering other avenues? We'll open your eyes and provide examples to help you make more informed decisions about what belongs in your tool chest.

Moderator: Al Juodikis, President, WCA - Wireless Communications Alliance

Panelists:

Liz Kerton, Executive Director, Global UMTS TDD Alliance

Joe Schneider, Vice President of Special Accounts, Motorola’s Canopy™ Wireless Broadband Group

Steven Glapa, Director of Marketing/Business Development, ArrayComm, LLC

Robert Olstad, Director of Product Management, Aperto Networks

11:30am-12:30pm

Session B9

Connection as VAS Conduit, Optimizing a Profitable VAS Model

Assuming you are going to eat that loss-leading DSL or T1 circuit in lieu of a highly service-centric profit model, this session takes recent research into account to help you understand what your best options are to remain profitable and grow with this approach. We'll provide statistics from VAS research, a panel of ISP operators that are offering these services today, and more to help you make the best decision for your business.

Moderator: Mike Cassidy, Managing Partner, ISP-Market

Panelists:

John McKown, President & CEO, Delaware.Net

Andrew Main, President, Shasta.com

Session E9

Leveraging Open Source Tools for Email Systems

From ClamAV to Greylisting, DSPAM, Squirrel, Q and Proc, there is an extensive number open source options to help you control the chaos formerly known as an MTA. We'll pan through the solid utility picks, must-have tools and methods, and help you save time by avoiding the has-beens or would-be projects that aren't quite ready for prime time in a hosting or ISP environment. Greylisting in particular is a relatively unknown low-maintenance, high-performance spam prevention system which has an extremely low instance of false positives. While consuming very little in the way of system resources, it can reject 80% or more of the spam before it gets onto your mail server, allowing more expensive anti-spam measures to be employed on the spam that does make it through.

Sean Reifschneider, Member of Technical Staff, tummy.com, ltd.

Session H9

Maximizing Your Data Center Dollars

In this session you'll learn the ins and outs of both negotiating a data center lease, and negotiating for space in a data center. The session is based on two case studies in which a leading data center operator, and web host both leased, and leases data center space. Specific issues include: negotiating posture; how to deal with bandwidth issues; creating the best possible relationship with your landlord; and how to plan for future expansion. Participants will leave with real world advice that will allow them to put seminar suggestions into practice.

David Snead, Attorney, W. David Snead, P.C.

Haralds Jass, CEO, HopOne Internet and Superb Internet

Session V9

Advanced Asterisk Management and Programming

Once an Asterisk system is minimally up and running, many things can be done to enhance its value. In this follow-up session we'll investigate a variety of features that users have come to expect from a system: advanced voicemail, voice prompts and menu navigation, codec selection, Internet Telephony Service Provider (ITSP) selection and configuration, and advanced features such as trunking, database configuration storage, and ongoing file maintenance.

Kenny Shumard, Suport Developer, Digium

Session W9

Financing Strategies for Broadband Wireless

Broadband wireless providers are rapidly building out markets with heavy investments in network infrastructure and customer premise equipment. Demand for these services is high, but investment capital has been relatively slow to flow into this sector. Learn from a panel of leading telecom private equity investors and operating companies what sources of capital are available and what strategies will be successful in attracting investors.

Kevin Reidy, Director – Telecommunications Group, Daniels & Associates

Jerry Sullivan, President and CEO, Kite Networks

Tyler Newton, Principal, Catalyst Investors, L.P.

Ted Mocarski, Managing Director, Key Venture Partners

Howard Verlin, Director and Executive Vice President, Pegasus Communications Corp.

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