MANAGED SERVICES

• KSFs of Providing Managed Security Services
• Case Studies of Mid-market Managed IP Network Services
• Trends in Remote Access, Teleworker and Tech Support Services

MANAGED HOSTING AND DATACENTER SERVICES

• Controlling Datacenter Power and Cooling Costs
• Planning for Scale, Building for Business
• Financing for Growth in Uncertain Times
• Virtualization Trends and Technologies
• Clustering in the Petabyte Age: Can you Compete?
• Systemic Services: Automating for Scale, Provisioning for Profit
• The Long Tail of Hosting: Making the Niche Matter
• Exploiting the Boom in Low End Commodity Hosting from The Big Boys
• Why Shared is Scared and Dediated is Dead

MESSAGING AND COLLABORATION SERVICES

• Pricing, Margins and Customer Adoption Trends in Messaging Solutions
• Securing Today's Enterprise Messaging Platforms for Tomorrow's Threats
• Avoiding the Pitfalls of Delivering Reliable Collaboration Services
• Realities of Unified Messaging: Do SIP and VoIP belong in the Inbox? (and who's using it?)
• Putting a Shine to the MTA: Where Integration, Applications and Advanced Services Drive Value into Mail
• Realities of Presence and Mobility Solutions, What Carriers Can't/Won't Provide
• The Truth of Practice of Managed Compliance Services
• Partnering with an ESP: Email Marketing Services and Solutions that Sell, Integrate Well and Keep Customers off Blacklists
• Considerations for Selecting Email Outsourcing and Private Label Messaging Services Vendors<

BUSINESS/FINANCE/REGULATORY ISSUES

• Justifying the Move to CLEC Status
• Top 10 Regulatory Concerns You Can't Ignore
• Maximizing Your Financial Options with Creative Financing, New Leasing Options and Capex Management Solutions

IT SERVICES

• Selling to Businesses: Making friends from IT Foes
• Point Solutions that Sell, Making Outsourcing Bite-sized and Low-risk for the Customer
• Gateways to Gold: Smart Boxes for Remote Monitoring and Proactive Solution Provisioning
• Moving from VAR to STAR, How Leading VARs are Setting the Pace in IT Services
• Don’t Get in the Way: Strategies for Integration at the Edge to Open Paths to Profit
• Profit from Pain Points: Where Value Peaks and Solutions Speak
• When Remote is Right and Onsite is Alright, Optimizing the Needs, Opportunities and Expenses for You and Your Customers
• Expectation Management: Dealing with Downtime and Building Customer Confidence
• The Portfolio Development and Marketing Process: Services that Cross-sell, Integrate Well and Migrate Customers to Maximum Adoption and ARPU
• Cutting free of the Commodity: Leading High-value Services that You'd be Stupid to Pass Up
• Inside the Mind of the Customer: Addressing What Matters Most with Purpose-built Point Solutions
• Secrets of the 10 Fastest Growing Providers

VOICE SERVICES

• Strategies and Trends in Managed Voice Services
• Open Source VoIP Gets Real
• Making VoIP Reliable and Profitable

APPLICATION SERVICES

• SaaS Strategies, Realities and Experiences from the Field
• Relative Reliability: Managing the Varied Demands of Differing Applications to Meet Customer Needs
• Best Practices in Moving Traditional Applications to Multi-tenant Solutions for SaaS Success

WEB SERVICES

• Bridging the API Security Gap: Connecting Disparate Apps in a Distributed Environment
• What Web 2.0 Means to You
• How SOA, bITa and ITIL can Differentiate Your Services and Bring Unique Value to the Table

CONTENT AND DEVELOPMENT

• Leading with CMS and Blogging Systems to Drive Adoption
• Outsourcing Essentials for Offshore Development, Support and BPO Services
• Rich Media Services Trends and Opportunities for Developers, CDNs and You<

NETWORK SERVICES

• Making GigE a RealitE
• Making Wireless Links for Business a Reliable and Profitable Reality
• Developing a Scalable, Manageable Network Monitoring Solution

WIRELESS SERVICES

• Applications and Services that Maximize Wiress ROI (Surveillence, Public Svc, Muni, MTU/MDU, VoIP, Distance Learning)
• Unwiring the Enterprise with Secure and Reliable Managed Wireless Networks
• Using Ubiquitous WiFi to Your Advantage: Hotspots and Muni Wifi Security Services

VERTICAL MARKETS

• Pricing and Provisioning Grid and Utility Services
• Zero Down: Making Storage and Backup Services Count
• Exploiting the Sweet Spots of SME Services
• Mission Critical: When and Where Customers Will Pay Most for Reliability
• E-commerce Gets Easy, Moving Upstream with Advanced Services and Integration
• Designing and Building a Powerful Reseller/Channel/WOM/Referral/Program