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Akshay Sharma has an extensive background in telecom switching: access with ISDN, GR-303, VoDSL and Packetcable. He was the Manager of Networks Engineering at Bell Canada in the '80s, deploying Network Management systems, Billing systems, X.25 and ISDN systems. He then worked for Northern Telecom, Telia's Telelogic and DSET in several technical management capacities. Sharma held Director of Product Management positions at TollBridge, Convergent Networks, and Gluon Networks. At Tollbridge, he achieved one of the largest VoDSL deployments at Mpower, with over 200,000 subscribers and the first packetcable deployments at Adelphia, Comcast where his product management team helped define the cablelabs LCS standard (NCS to GR-303 RDT). At Covergent Networks, his product management team helped define the cablelabs CMSS standard (replacing SIP-T) with Convergent achieving over 2 million ports deployed and 3 billion billable minutes per month. 

PANELIST:  Real World VoIP Deployment Workshop - Part 2

Alex Goldman was a technical writer at ABE Corporation in Tokyo, Japan, preparing manuals for cellular phones and other equipment during the transition from analog to digital technologies. He returned to the U.S. and edited for Simon & Schuster before joining ISP-Planet. For articles written by Alex please visit: http://isp-planet.com/authors/agoldman-index.html. Including his anti-spam directory (which continues to grow) http://isp-planet.com/services/asguide/index.html 

PANELIST:  Head to Head: He Said / He Said - ISP Valuations in 2004

Andy Randall first joined Data Connection in 1988 as an intern, before going on to Oxford University where he graduated with an MA in Mathematics and Philosophy. He subsequently gained an MSc (with distinction) in Software Engineering from the University of Stirling, Scotland before returning to Data Connection as a software engineer in 1994.

Much of Andy's career has been spent in engineering management, including positions as lead architect and project manager in the area of Internet communications technologies, leading to several industry-first innovations in the field of real-time VoIP, video and data-conferencing. He progressed into a general management role with responsibility for business generation, development, product management, and support of OEM and service provider customers including Cisco, Sun, BT and France Telecom.

Andy relocated to California in 2001 to head up MetaSwitch's Bay Area office with responsibility for business development and marketing of the company’s VP3500 softswitch product line in North America. In this role, Andy has been instrumental in MetaSwitch’s successful market positioning, and is one of the industry’s leading evangelists for the adoption of VoIP and softswitch technologies by independent and competitive carriers. Andy now lives in Berkeley, California, with his wife and daughter. 

PANELIST:  Real World VoIP Deployment Workshop - Part 3

PANELIST:  Debt and Equity Sources in Today's Market

Mr. Sebastiano joined North Atlantic Internet, Inc. in December 2002 and
serves as Director of Sales and Marketing. He is responsible for all
sales channel operations and marketing for the company.

Mr. Sebastiano brings over 15 years experience in the High Tech and
DataCom sectors to North Atlantic Internet, Inc. He has held a variety
of senior and executive "C" level positions, most recently with Ericsson
where he helped establish the Data Backbone and Optical Networks
Division serving the IP needs of large carrier class ISP's and country
Telco providers.

He is well versed in the Enterprise business market and brings extensive
knowledge of the data and IP only business segments from his work with
AT&T, Telia, Sprint, British Telecom and other large providers.

In his career Mr. Sebastiano has been responsible for Sales, Order
Management, Information Technology and Marketing operations for both
domestic and global organizations.

Mr. Sebastiano graduated from the University of Vermont in 1987 with a
B.S. in Business Administration/Finance. 

PANELIST:  Are ISPs Giving Away the Store?

PANELIST:  The FCC Update: Broadband Proceedings

PANELIST:  Real World VoIP Deployment Workshop - Part 1

Bill Ferguson is a veteran of more than 30 years in the computer, communications and software industries. As head of marketing for NovaStor Corporation, he continues his innovative leadership in bringing new marketing concepts to the industry. Previously, Bill was the CEO of Imperito, the first Internet-based VPN ASP that delivered it's services through service providers. Bill started his career at IBM and has held senior management positions in a number of hardware and software companies including DEC, Compaq, and Progress Software, amongst others. 

SPEAKER:  Selling and Supplying Remote Backup Services

PANELIST:  Financing Growth and New Market Opportunities

Brett Glass has more than 20 years of experience designing, building, writing about, and crash-testing computer hardware and software. A consultant, author, and programmer based in Laramie, Wyoming, Glass obtained his Bachelor of Science degree in Electrical Engineering from the Case Institute of Technology and his MSEE from Stanford. He plans networks, builds and configures servers, outlines technical strategies, designs embedded systems, and writes highly-optimized "inner loop" assembly language (the key to software performance) for clients nationwide. He is also an accomplished Webmaster and UNIX system administrator. During his long and eclectic career, Brett has written portions of the code and/or documentation for such widely varied products as Borland's Pascal "toolboxes" and compilers, Living Videotext's ThinkTank, Cisco Systems routers and terminal servers, Earthstation diskless workstations, and Texas Instruments' TMS380 Token Ring networking chipset. When he's not writing, consulting, speaking, or cruising the Web in search of adventure, he may be playing the Ashbory bass, teaching Internet courses for LARIAT (Laramie's community network and Internet users' group), cooking up a storm, or enjoying spicy ethnic food. 

SPEAKER:  Setting up VPNs & Tunneling for Remote Administration

SPEAKER:  Guerilla DSL: How to Deploy Dry Copper

PANELIST:  The WISP-CEO Panel: Is Wireless Right for Your Market?

In an Internet industry filled with computer geeks, Brock Henderson is a self-described "marketing geek." Henderson finds almost all aspects of marketing interesting and down right enjoyable. On vacation, he visits different shopping malls just to see what they are doing from a marketing perspective. During the past 25+ years, Henderson has owned a small successful advertising agency for 10 years; taught marketing at a small University for six years; held a minority interest in a telemarketing firm; given marketing seminars to businesses; written about effective marketing, and for 3 years was the director of marketing for IgLou Internet Services, the Louisville, Kentucky region's first and largest Internet service provider. 

SPEAKER:  ISP-Marketing Fundamentals Workshop: Advertising & Promotion - Part 1

SPEAKER:  ISP-Marketing Fundamentals Workshop: Selling and Referrals - Part 2

SPEAKER:  ISP-Marketing Fundamentals Workshop: Bringing It All Together - Part 3

PANELIST:  The FCC Update: Broadband Proceedings

Catherine Jewitt is responsible for CopperCom’s Professional Services organization. This organization assists start-up CLECs and ISPs with their regulatory and industry requirements.

Before joining CopperCom, Catherine was a consultant for various start-up CLECs. Prior to becoming a Consultant she worked for SBC for 30 years. In her last assignment with SBC, she was part of a special team formed to review and implement the Federal Telecom Act of 1996 (FTA). In this role, Catherine was responsible for writing methods and procedures for implementing the FTA. She also worked with start up CLECs assisting them in their implementation of their Interconnection Agreements and their interconnection to the SBC Network. 

PANELIST:  ISP to ISP/CLEC Workshop: Equipment Options - Part 3

Chuck is a member of BIA Digital Partners Investment Committee and has been a Managing Director of BIA Capital Corp. since joining the firm in 1996. He has been actively involved in the firm’s financial consulting activities and has personally arranged over $400 million in funding for BIA Capital clients since 2000. Prior to joining BIA, Mr. Wiebe was a Vice President with Mellon Bank for over three years and a Vice President with American Security Bank before joining Mellon. Mr. Wiebe is a graduate of Cornell University with a B.A. in Comparative Literature and History. 

PANELIST:  Debt and Equity Sources in Today's Market

Damian Kunko is co-founder and CEO of the Rural Broadband Coalition (RBC). Mr. Kunko has extensive experience with Federal issues surrounding the development of broadband policies relevant to rural areas. He is a speaker and author on the Rural Utilities Service Broadband Loan/Grant programs and works with providers in the creation of rural broadband projects for RUS funding review.

Kunko formed RBC after serving as Director of Consulting Services for Adaptive Systems International (ASI). In this position he was primarily responsible for the oversight and development of client activities related to the development of applications for Rural Utilities Service funding. Mr. Kunko also managed the day-to-day operations of ASI as it pertains to business development (federal and commercial), contract administration, and personnel management.

Previously, Mr. Kunko was engaged as a government relation's specialist and provided representation for clients in the technology and healthcare industry, most notably, the Raytheon corporation. For Raytheon, Kunko provided analysis and strategic guidance related to Homeland Security and Biowarfare issues. Mr. Kunko's key contacts with Congress include, but are not limited to, the Washington State Congressional Delegation and the House Appropriations Committee. 

MODERATOR:  DC 101 Workshop: RUS Mini-Workshop 1: Success Stories, Do’s and Don’ts

David Robertson has led STIC.NET to the position of dominant ISP in the San Antonio market. Under Robertson's leadership as President of the Texas Internet Service Provider's Association, that group has become the largest State ISP association in the country. The Federal Communications Commission has attested that TISPA has been more effective in influencing national policy than all other ISP trade associations/groups
combined. Taking a direct role in the challenges to the association, Robertson is the primary negotiator to the FCC, U.S. Congress, the house commerce committee, the Public
Utilities Commission of Texas. 

SPEAKER:  Customer Service: The Real Internet Backbone

PANELIST:  The ISP-CEO Panel

David Brussin is a recognized expert on anti-spam, technical information security and privacy issues, and is a software architect at Symantec in the Network and Gateway Security solution group. Prior to joining Symantec, he was co-founder and CTO of TurnTide where he oversaw the technical development of the company's anti-spam systems, as well as all client implementation and ongoing services. Brussin also worked as CTO for the ePrivacy Group, where he focused on creating new technology to address spam and email security problems including the Trusted Sender program and TEOS (Trusted Email Open Standard). Brussin was recently named to the 2004 list of the world's 100 Top Young Innovators by Technology Review, MIT's Magazine of Innovation. Technology Review recognized Brussin for his groundbreaking contributions in information security, including his development of secure information handling processes and electronic business systems as well as novel solutions to spam and email security problems. 

SPEAKER:  Securing Your Network Fabric against DDoS, Worms and Spam

PANELIST:  Financing Growth and New Market Opportunities

David Murray, Executive Vice President for Propel Software has over 23 years of software development experience, having experienced both the technical and management sides of the equation. With Propel since it’s inception, David has worked with hundreds of ISPs in rolling out web acceleration to their subscriber base. In fact, David presented at last year's ISPCON conference, on the topic of evaluating dial-up web accelerators.

Most recently, David co-founded Medici Technology, which developed and marketed data mining, GIS analysis, and strategic marketing software tailored specifically for the community banking market place. Before Medici, David co-founded the internet services business at Geographic Services Corporation (GSC), and prior to GSC, David co-founded Frame Technology. 

PANELIST:  Getting the Most from Dial-Up Acceleration

Deb Jackson is a Financial Analyst with the Broadband Team of the Rural Utilities Service Telecommunications program. Ms. Jackson was instrumental in writing the regulation and implementing the Rural Broadband Access Loan and Loan Guarantee Program authorized by the 2002 Farm Bill.

Deb joined RUS in 1997, as a financial analyst with the Financial Services Staff which specialized in troubled debt restructuring. In 2000, she was selected to serve a one-year detail in the office of Senator Max Baucus where she worked on rural telecommunications issues. Upon her return to RUS she was reassigned to the Office of the Program Advisor in the Telecommunications Program working on special projects for the Assistant Administrator, Telecommunications.

Prior to her service with RUS, Ms. Jackson worked at the Farm Credit Administration, the federal regulatory agency for the Farm Credit System, first as a Credit Examiner, then as a Financial Analyst primarily responsible for performing quantitative analyses of legislation, proposed regulations, mergers, and financial assistance requests.

Ms. Jackson received her bachelor’s degree from Virginia Polytechnic Institute, where she also completed post-graduate work in Agricultural Economics. 

PANELIST:  DC 101 Workshop: RUS Mini-Workshop 1: Success Stories, Do’s and Don’ts

Derek Schipper has been involved in the Helpdesk industry since 1995. He's held every position from analyst to trainer to leadership positions. The past seven years have been working in management of a helpdesk environment. As manager of a mid sized ISP technical support group, he's gained valuable knowledge about the industry, our customers and the financial impact of unlimited customer support. His knowledge of the Internet support area and overall Helpdesk productivity allows him to provide a relevant and entertaining presentation on providing cost effective support that the customers and the company are excited about. 

SPEAKER:  How to Provide Quality Technical Support that's Friendly to the Bottom Line!

Donny Smith began working in the telecommunications arena in 1974. He has worked in various technology fields including software engineering, RF design, ISP and CLEC. He is currently working with traditional voice, voice over IP networks and fiber optics to the premises. Mr. Smith has a Computer Science degree from Mankato State University and an MBA from the University of Rochester, Simon Graduate School of Business. 

MODERATOR:  Real World VoIP Deployment Workshop - Part 1

MODERATOR:  Real World VoIP Deployment Workshop - Part 2

MODERATOR:  Real World VoIP Deployment Workshop - Part 3

PANELIST:  The ISP-CEO Panel

Doug Luce is founder and president of Telerama Internet, an Internet Service and Wireless HotSpot Provider headquartered in Pittsburgh, Pennsylvania. Luce has over 15 years of experience in the fields of Internet services, technical consulting and software engineering. The third ISP in the world, Luce launched Telerama in 1991 while a student at Carnegie Mellon University. Since the formation of Telerama, Luce has advised numerous technology startups and venture teams on both the technology and market sides of the business equation. Every year he serves as the IT Services Chair for SCinet, the International Conference for High Performance Computing and Communications. Luce holds a degree in Computer Science and Mathematics from Carnegie Mellon University. He is married and the father of two young children. 

PANELIST:  The ISP-CEO Panel

As Principal of Branch Run Communications, Doug McDonald works closely with partners from both the service provider and vendor community alike to conceive, build and strengthen profitable partnerships. A proponent of the independent service provider, Branch Run Communications works closely with select industry leading firms to strengthen their market position and profitability. Prior to founding Branch Run Communications, Doug spent the last decade working to forge lasting partnerships in the service provider community while holding sales and marketing positions at such industry leaders as Tucows and Hostopia. 

PANELIST:  The Best and Worst of Value-Added Services

Dustin Jurman and his sister Denise Jurman founded Rapid Systems Corp. in 1994. The Tampa, Florida-based high speed broadband communications provider operates digital subscriber line (DSL), dial and frame-relay platforms throughout the southeastern United States. Rapid Systems also supports nine towers in the Tampa Bay market covering more than 600 square miles. It has been named one of Tampa’s Top 50 companies.
His background includes more than 15 years in the information technology (IT) industry. At GTE, he was responsible for designing network infrastructure. Prior to that he was director of network infrastructure at CompUSA, and he also has been responsible for designing high-tech solutions in the healthcare industry. 

PANELIST:  Broadband Wireless Access: An Alternative to Cable and DSL for Internet, VoIP & Video Applications

Ed has spent over 10 years in the Telecommunications Industry as a Consultant and Industry Analyst. He has worked with AT&T, Level(3), British Telecom and SAIC on a variety of Data Communications initiatives including: IP roll-out, the evolving VoIP marketplace and regulatory policy shaping, and advanced applications. A graduate of the University of Virginia, Ed continues to live in Charlottesville, Virginia with his wife and two children. 

PANELIST:  Debt and Equity Sources in Today's Market

Eden Recor has been a successful ISP owner and operator for over 10 years. In 2001 he started looking into unlicensed wireless Internet services. In the most recent 6 months, Grand County has gone full time into wireless services, hired qualified installation support and is doing numerous upgrades for customers. He has gone through the process of self financing, leasing and back to self financing. He has experience with business plans that work and some that do not. Eden brings real-world insight for those who are planning to add wireless services, how to determine the costs and other considerations that go into starting up the business of wireless. He has taught internet computer classes in adult education to promote use of the internet and its benefits as well as educating engineers on technical subjects during his years at Lockheed. He holds a BS in Electrical and Electronic Engineering, and a Masters in Computer Information Systems. 

PANELIST:  The WISP-CEO Panel: Is Wireless Right for Your Market?

Edmond J. Thomas in his 36-year career has held senior positions in R&D, strategic planning, operations, regulatory matters, and telecommunication network design and implementation. On February 1, 2002, he was appointed Chief of the Office of the Engineering and Technology (OET) at the Federal Communications Commission. Prior to joining the Commission, Mr. Thomas served as President and CEO of RSL USA, a $500 million dollar international telecommunications company. In 1998 he was named one of the 50 most influential people in long distance by Phone Plus Magazine. Prior to his tenure at RSL USA, Ed was President of Science and Technology at Bell Atlantic. In this position he was responsible for Bell Atlantic’s new products and service development. In this position he also had full operational and P&L responsibilities for Bell Atlantic’s large customer data products and services. He has also served on the academic advisory boards of the University of Colorado, the Polytechnic University and the State University of New York College of Technology.

During his career, Mr. Thomas has been responsible for many innovative endeavors, some of which include:

• Grew RSL USA from a $120 million in revenue to $500 million in one year while improving profitability by a factor of 5.
• Analyzed and negotiated several $100 million plus acquisitions.
• Redesigned and streamlined RSL USA’s business by integrating four stand alone businesses into one.
• Led the Bell Atlantic’s Science and Technology Inc. (an organization of over 700 people) to ISO/TicKIT certification.
• Pioneered a new approach to organizational and work process redesign. Combined technologists, psychologists, and anthropologists as well as union and management into organizational design teams. This approach resulted in documented savings in excess of $100 million for Bell Atlantic.
• Developed and brought to market the first telephony based speech recognition system. Licensed the technology to US west and Southwestern Bell.
• Established Bell Atlantic as a premier developer and user of expert systems. As a result, Bell Atlantic was named a runner up in the global competition for the Adleman Award.
• Pioneered the use of global information systems in the prediction of signal quality for mobile telephone networks.

Mr. Thomas has lectured many times at industry forums and at the university level on the future of telecommunications and technology applications and impacts. He is also the holder of several patents in the area of data and voice communications. He is on the Editorial Advisory Board of the Journal of Network and System Management and is a senior member of the Institute of Electrical and Electronic Engineers. 

KEYNOTE SPEAKER:  Wireless Communications Policy and Progress

A self-confessed contrarian with compelling opinions on a wide range of industry issues, Elliot Noss is a skilled presenter in all forums. Active in the industry, he has taken a leading role in ICANN reform and registrar issues, advocating on behalf of small and medium-sized ISPs and Web hosting companies. Articulate, focused and media-savvy, he is a frequent guest speaker at industry events; appears regularly as a panelist on Canada's Report on Business Television (ROBtv) as part of Michael Vaughn's Bottom Line Tech Tuesday; and most recently participated in a panel discussion at the Digital ID World Conference 2002 on The Role of DNS and Registries in Identity Management. Noss has a BA from the University of Toronto and an MBA and LLB from the University of Western Ontario. 

SPEAKER:  Living in a World of Multiple Service Providers

SPEAKER:  The Best and Worst of Value-Added Services

MODERATOR:  The ISP-CEO Panel

Mr. Mullan has been in the telecommunications industry for 23 years and with First Avenue Networks since its inception in 2001. Prior to joining First Avenue Networks, Mr. Mullan served as a Vice President in Operations at Winstar with executive responsibility for several different areas: the Network Management Center, the Operations Support staff, and Customer Provisioning. He also held several management positions in Revenue Assurance and Program Management. Prior to Winstar he led the start up effort of the Consulting Services Division of Net2000. He also has fifteen years of sales and sales management experience with Bell Atlantic and Hill Associates (Burlington, VT), and has sold complex telecom solutions to Federal and top commercial accounts and technical consulting services to national telecom carriers. Mr. Mullan has lectured extensively on advanced communications topics to both domestic and international audiences. 

SPEAKER:  Secondary Markets in Licensed Spectrum

Fred Goldstein is principal of Ionary Consulting, where he advises companies on technical, regulatory and business issues related to the telecommunications and Internet industries, especially in areas where the two overlap. He has helped numerous CLECs navigate the startup process, helping them deal simultaneously with technical, regulatory and business
issues. He assists service providers in network design, business modeling, planning, and technical architecture. He has frequently been an expert witness in intercarrier compensation and network interconnection cases. He has worked with enterprise networks on a wide range of matters such as backbone network design, voice systems planning, and traffic engineering.

Prior to starting Ionary, he worked for Arthur D. Little Inc., BBN Corp., and Digital Equipment Corp. The author of numerous articles and the book _ISDN In Perspective_, he has served on standards committees in areas such as ATM networks and Frame Relay, and has taught courses for Northeastern University and National Technological University. 

PANELIST:  ISP to ISP/CLEC Workshop: Panel Two- Making the New CLEC Work, Implementation Issues - Part 2

PANELIST:  ISP to ISP/CLEC Workshop: Equipment Options - Part 3

Gary Kibel is a former IT professional turned lawyer and now practices in
the areas of New Media, Advertising and Intellectual Property law with Davis
& Gilbert in New York.

Davis & Gilbert's clients include wireless carriers; broadband providers;
advertising, media and public relations agencies; software development
companies; technology providers; and Internet trade associations. Gary
regularly counsels clients regarding issues such as wired and wireless
services, privacy and security, interactive advertising, spam, technology
and content licensing, joint ventures, sponsorship and marketing
arrangements and enterprise-wide technology implementations. He has spoken
at Internet World and American Bar Association conferences.

Prior to becoming an attorney, Gary was an information systems analyst with
the Investment Banking Division of Merrill Lynch & Co. 

SPEAKER:  Wireless but not Lawless: Successful Business Management of the Legal Landscape

Graham Anthony has been involved in Merger & Acquisition work for over ten years. At Anthony Advisors, Inc. ("AAI"), Graham has completed several dozen acquisitions of ISPs and Hosting Companies as a Buy-Side Advisor for AAI's clients as well as acted as agent for his clients in the successful sale of three Datacom businesses. Prior to forming AAI, Graham worked at Bankers Trust in its Leveraged Finance Department working as part of a team to provide acquisition finance for the bank's top Private Equity Clients as well as in Mergers & Acquisition work.

Notable transactions in which Graham Anthony has been involved include: financing the initial build up of Chancellor Broadcasting (an aggregation of dozens of radio stations, now part of Clear Channel); acquiring assets of Winstar for EarthLink; and acting as agent for VisiNet in the sale of its ISP to Continental Broadband. Through AAI, he has worked as a buy-side advisor for large private equity funds including Quaker Capital Management, The Jordan Company and Republic-Financial, as well as for notable firms including EarthLink, Allbritton Communications and others.

Graham received his MBA from the University of Virginia's Darden School, where he received a Batten Fellowship, and his BA from the University of Virginia's College of Arts & Sciences. 

SPEAKER:  Debt and Equity Sources in Today's Market

Guy brings more than 20 years of communications industry experience to Integral Access. He is a proven industry veteran who has successfully driven a broad range of communications systems to market leadership positions. Guy joined Integral Access from Premisys Communications, which was acquired by Zhone Technologies, where he was General Manager of broadband products and Senior Director of Business Management. He has held key management positions in business development, sales and marketing with Harris Farinon Division in both the US and Canada. Guy holds a BS in Electrical Engineering from Ecole Polytechnique of Montreal University in Quebec, Canada. 

PANELIST:  Real World VoIP Deployment Workshop - Part 2

Harold Feld, MAP's Associate Director, joined MAP in August 1999 after practicing communications, Internet, and energy law at Covington & Burling. Mr. Feld served as co-chair of the Federal Communications Bar Association's Online Committee, and has written numerous articles on Internet law and communications policy for trade publications and legal journals. Mr. Feld won the 2000 Burton Award for excellence in writing by a nonacademic. Mr. Feld graduated magna cum laude from Princeton University in 1989, and magna cum laude from Boston University Law School in 1993. Mr. Feld clerked for the Hon. John M. Ferren of the District of Columbia Court of Appeals. 

PANELIST:  Update on FCC Proceedings Affecting License Exempt Spectrum

James Snider came to New America after a year in the United States Senate where he served as an American Political Science Association Congressional Fellow in Communications and Public Policy. Mr. Snider is a graduate of Harvard College and holds graduate degrees in political science from Northwestern University and in business administration from the Harvard Business School. Mr. Snider has had op-eds published in numerous newspapers including The Washington Post, U.S.A. Today, and The Chicago Tribune. He is the co-author of Future Shop, one of the first books on the emerging area of e-commerce. He has also published numerous reports, including the acclaimed Citizen's Guide to the Airwaves. 

SPEAKER:  Update on FCC Proceedings Affecting License Exempt Spectrum

Jack Unger, the Founder and President Wireless InfoNet, Inc has been serving the broadband wireless industry for the past eleven years. Since 1993, he has designed, built, and provided support for hundreds of outdoor wireless WANs and wireless ISP (WISP) networks. In 2001 he created the world’s first vendor-neutral WISP training and deployment seminar which he presents at public and private sessions around the country as well as at wireless industry trade shows. In 2003 he authored the first-ever book for the license-free wireless WAN industry, “Deploying License-Free Wireless WANs”. This vendor-neutral handbook (published by Cisco Press) helps WISPs successfully build and operate reliable outdoor license-free wireless networks. Mr. Unger currently provides consulting services, network engineering, WISP design and deployment training, wireless site surveys, and on-site network troubleshooting for WISPs nationwide.

In addition to Mr. Unger’s eleven years of broadband wireless service, his career includes fourteen years with telecommunications giants ROLM, IBM, Siemens, and NEC in California’s “Silicon Valley”. Before his work in the telecommunications industry, Mr. Unger sold wireless communications equipment, including radio and television broadcast station equipment for seven years. Jack credits his advancement in the broadband wireless field to his original “initiation” into wireless as an amateur radio operator at the age of eleven.

Jack has earned AA, AS, and BA degrees, holds FCC Amateur Extra and General Radiotelephone licenses, as well as an FAA Private Pilot license. From 1990 until 2001 Jack served as a volunteer Firefighter and Emergency Medical Technician in the redwoods of Santa Cruz County, California. 

SPEAKER:  Managing Noise and Interference

James (Jim) Stenger is an attorney with the law firm of Thelen Reid & Priest LLP (www.thelenreid.com) who handles transactional and regulatory work for telecommunications and technology companies. He is a magna cum laude graduate of Georgetown University Law Center. He represents dial-up ISP's in transitioning to new broadband services and in M&A matters. He has been working with clients on broadband over power lines (BPL) since 2001 and wrote the first FCC filing on BPL in January 2002 that lead the FCC to issue its BPL NPRM in January 2004. He has worked with clients on cable television matters for over ten years, including negotiation of a variety of contracts and handling of cable franchising and service issues. He is currently involved in negotiating telecommunications service contracts and agreements for the provisioning of IP VPN and VOIP services for clients including Tier 1 Internet and international service providers. 

PANELIST:  Broadband Over Power Lines and Cable Television Systems: What ISPs Need to Know

Mr. Ruffer's prior experience includes a position as Albany Sales Engineer and Sales Trainer for Fairpoint Communications where he acquired invaluable experience and
contacts in the telecom and CLEC industries, and a position as Systems Administrator and Manager for a local ISP - EmpireOne Incorporated where he excelled in managing a
variety of employee's as well as experience with many different technical systems. In addition Mr. Ruffer has earned certification as a Novell CNA, a Microsoft MCSE,
Cisco CCNA, and BSDI administration. 

SPEAKER:  Managing the Sales Force

Jayson Ferron: ADST, CCDA, CCNA, CISSP, MCDBA, MCSE, MCT, NSA-IAM, RWMT
CIO for Interactive Security Training, LLC. Jay's work includes E-commerce,
VPN work, security audit, workflow process, training, windows and Linux
enterprise designs and installs. He works with Internet providers on
infrastructure designs, and security. Jay has taught at colleges and
co-authored 2 books on security. As a speaker Jay has presented at Comdex,
Tech Forum Managers meetings, Future Forum 2000, Corporate Advisory Board,
CTEXPO, Web Developer conference, to name a few. 

SPEAKER:  SWOT for the ISP Security Workshop - Part 1

SPEAKER:  Active Monitoring for the ISP Security Workshop - Part 2

SPEAKER:  Gaining Additional Revenue with Security Offerings Security Workshop - Part 3

PANELIST:  The FCC Update: IP-enabled Service Proceedings

PANELIST:  The FCC Update: IP-enabled Service Proceedings

As part of the Devices, Media, & Marketing team, Jims current research agenda addresses strategies and best practices in integrated marketing with a focus on how the Internet can augment the impact of TV, print, and other traditional marketing tools. He works closely with analysts who cover consumers changing media consumption habits, CRM, marketing automation, and database marketing.

His coverage includes marketings changing face as consumers adopt on-demand media and is lead analyst on email marketing strategies and best practice; email services providers; marketing measurement techniques and tools; and online advertising.

Jim has a deep background in integrated marketing through his 22-year career that spans online marketing, brand advertising, and direct marketing. Prior to joining Forrester, he helped launch Web advertising network AdSmart, where he served as director of marketing. Jim helped formulate business strategy, developed functional specifications, directed product development, and planned the companys launch campaign.

Before his foray into Internet advertising, Jim spent 15 years at leading advertising agencies, planning and managing integrated marketing campaigns. He began his career at Ogilvy & Mather Direct, working on the American Express and ChemLawn Services accounts. He then moved to Draft Worldwide where he won significant AT&T assignments for the agency. He moved to Bates USA to create the position of director of direct marketing, developing direct marketing strategies for traditional advertising clients like Warner-Wellcome and the US Armed Forces.
Jim moved to Boston to work on John Hancock and A.T. Cross at Hill Holliday.

For the past two years, Jim has been listed in the top 100 of BtoB magazines Whos Who in the business-to-business space.

Jim is a graduate of Williams College. He enjoys gardening, classical music, Scottish bagpipes, and long walks with his three dogs. 

PANELIST:  The New Economics of Email

As a senior analyst covering broadband and the PC & Console Games market, Joseph Laszlo plays a key role in Jupiter Research's strategic analysis of new interactive platforms. Laszlo has contributed to Jupiter Research reports on consumer adoption of broadband technologies, cost drivers for broadband applications, and the growth of home networks. Starting as an outgrowth of his coverage of broadband, Laszlo has also examined the range of strategies being deployed by the video game industry to take advantage of faster connectivity to the home. He has reviewed and analyzed models ranging from electronic software delivery (ESD) to streaming software, to virtual worlds and multiplayer gaming.

Laszlo joined Jupiter Research in March 1999. He has an extensive background of research experience examining the deployment of new media and Internet technologies, including issues related to content distribution and wireless and non-PC access. His opinions have been sought by The Wall Street Journal, The New York Times, The Los Angeles Times and NPR, and he has appeared on ABC World News Tonight, the BBC and CNN. He has spoken at numerous industry conferences and events, including Internet World, Comdex, the CTIA Wireless IT conference, CTAM, as well as Jupiter Research's own Media, Advertising, Entertainment and Global Wireless forums.

Laszlo joined Jupiter Research after working as a consultant with Economics and Technology, Inc., a Boston-based research firm specializing in telecommunications and economic and regulatory policy issues.

Laszlo holds an M.A. from the Fletcher School of Law and Diplomacy at Tufts University and a B.A. in East Asian studies, magna cum laude, from Columbia University. He lives in New York City. 

MODERATOR:  Getting the Most from Dial-Up Acceleration

Broadbannd.com is the Internet's most visible online portal for purchasing connectivity services from major backbone providers including (AT&T, Sprint, Verizon, MCI, Qwest, Savvis and others. I have been in the telecom space for 7 years including positions working directly or indirectlty with CAIS Internet, MCI, and Digex among others. As a vendor neutral brokerage I have a unique perspective on the needs of ISP's which account for about 40% of our customer base. This allows me to provide comprehensive information to my audience based on a wide range of experiences from many providers. Most recent conference speaking engagements include he Schooley Mitchell Telecom Cosultants Conference and the Broadband Wireless East Conference. 

SPEAKER:  Negotiating Favorable Upstream Contracts and Terms

John Todd has worked extensively in VoIP platforms ranging from enterprise to ITSP architectures. He has worked with various manufacturers of SIP CPE working towards improving "real-world" implementations of VoIP in public networks. He has extensive experience with Asterisk, IP routing, as well as SIP call delivery systems. He rarely sleeps. 

SPEAKER:  Roll Your Own VoIP with Asterisk

PANELIST:  The FCC Update: IP-enabled Service Proceedings

Kathryn Korostoff, president of Sage Research Inc., has been analyzing network-related technology and market trends for more than 15 years. Her recent research studies have focused on IP telephony, IP-based VPNs, mobile IP, service level agreements and wireless LANs. Prior to founding Sage in 1993, she held market research and product management positions at NBI, International Data Corporation and Motorola Codex. 

SPEAKER:  Minimizing Customer Churn by Maximizing Customer Loyalty

Kenneth Kuchno is an 1980 Pennsylvania State University graduate.
He received B.S. in Electrical Engineering.
1980 – 1990: REA/RUS engineering department for the North Central and Northwest Areas.
1990 – 1997: RUS General Field Representative covering Arizona, New Mexico, Colorado, Utah, Hawaii, Guam, Federated States of Micronesia, Palau, Saipan, Marshal Islands
1997 – 1999: RUS Engineering Branch Chief of the Southwest Area, Telecommunications Program
1999 – 2003: RUS Director of the Eastern Area, Telecommunications Program
2003 – Present: RUS Director of the Broadband Loan and Loan Guarantee Program, Telecommunications Program 

PANELIST:  DC 101 Workshop: RUS Mini-Workshop 1: Success Stories, Do’s and Don’ts

Ken Takahashi is responsible for all aspects of email deliverability at DoubleClick. His team’s responsibilities include managing day-to-day client delivery challenges, operational policies and procedures, as well as overseeing the company’s strategic relationships with major Internet Service Providers. Mr. Takahashi brings 5 years of unique experience in client relations, technology and business. He joined DoubleClick via the MessageMedia acquisition where he served as Regional Manager for client integration initiatives. Mr. Takahashi has also held positions at Hachette Filipacchi Media and VNU/Claritas. He holds a Bachelor of Science degree from the Leonard N. Stern School of Business at New York University. 

PANELIST:  The New Economics of Email

Kris has practiced telecommunications law for the past six years in Washington, D.C., and San Francisco. He began a solo practice in 2002 focusing on CLECs and ISPs, both wired and wireless. Kris represents clients nationwide and maintains offices in Berkeley, Calif., and Washington, D.C. He began his career representing long distance resellers and the first wave of CLECs after the passage of the 1996 Telecom Act. Kris also did FCC licensing work for a major carrier's fixed wireless project. His ISP practice has included prosecuting a major DSL complaint case against Pacific Bell and its affiliates at the California Public Utilities Commission. He has extensive experience speaking at ISP conventions including past ISPCONs and state association conventions.