|
|
|
||
| :: The Leading Event for Wired and Wireless ISPs :: | |||
|
|||
|
 |
Conference Lunch - The Changing Nature of Spectrum Regulation & its Impact on Broadband Wireless The FCC's Wireless Bureau is the principal spectrum manager for all US commercial and public safety radio spectrum. They handle over 3 million non-federal licenses and each year process over half a million license-related transactions. As one of the people responsible for making spectrum management decisions, John will share insight into the changes ahead, how spectrum is regulated, its implications for broadband providers and his vision for the future of wireless communications. Speaker: John Muleta. Chief, Federal Communications Commission, Wireless Telecommunications Bureau
Bounce Storms, Joe Jobs and other Email Floods–How Everyone.net Keeps Customer's Inbox Clean
Vendor Session - Accelerated Dial Up: Examining the choices: Hosted or Non-Hosted, Premium vs. Basic As you decide to offer accelerated dial up to your customers you face a few important decisions, such as hosting the service yourself or having your acceleration provider host it for you, and wether to include it as part of your basic offering or offer it as a premium. This session discusses how acceleration works and looks at the choices you are considering and solutions to these choices. Speaker: Caradoc Ehrenhalt, ISP Program Manager, Proxyconn
Vendor Session - Offering Parental Controls to your Subscribers "Parental Control capabilities are becoming more popular, and most big broadband providers either already offer such features or will soon." (Wall Street Journal, 10-03). Kidsnet allows your ISP to provide co-brand or private label Internet Parental Controls for as little as $200 a month, with no setup or co-branding fees.
By offering parental controls you: Speaker: Bob Dahlstrom, Chief Operating Officer, Kidsnet, Inc.
Vendor Session - A Wireless ISP Primer Interested in adding Wireless Services to your offerings? Already a WISP and looking for pointers? Confused? This session is intended to present options for starting and operating a Wireless ISP. Topic covered will include:
Is my market right for wireless?
Speaker: Damian Wallace, Vice President, Tranzeo Wireless
Vendor Session - Case Studies of Accelerated Dialup Success As accelerated dial services become the industry norm and customers increasingly demand faster Internet access, ISPs are using accelerated dial-up services to hold on to subscribers and increase their bottom line. SlipStream Data Inc, together with Wholesale and ISP Partners, will walk you through examples of what it takes to implement a successful Accelerated Dial-up Strategy. Topics covered will include:
Speaker: Ron Neumann, President, SlipStream Data (and several Wholesale and ISP Partners)
Vendor Session - Driving Revenue per Subscriber - Kickstart Your Business with VoIP Services Voice over IP (VoIP) provides a unique opportunity to drive increased revenue per subscriber and to retain customers with VoIP applications for broadband users. This session will provide an overview of trends in VoIP and a financial review of the revenue opportunity associated with bundling hosted voice solutions and connectivity. Also learn about turnkey solutions for customer support, billing, and provisioning Speaker: Jeff Allen, Director of Voice Services. Level 3
Vendor Session - Billing Concepts Join us for this hour long session with Billing Concepts.
Welcome Reception OPEN TO ALL ATTENDEES.
New Alliance forming to Represent ISP's Interests on a National Scale Call to Arms: Who Speaks for the ISPs?
Vendor Session - Cast a Safety Net Against "Phishing" Spammers "Phishing" is latest online fraud technique. These are fraudulent email messages that masquerade as you bank, or eBay or PayPal, that entice recipients to divulge their private financial, personal or other account information. Phishing is accelerating the dramatic rise in costs associated with identity theft, which will soon reach $1 trillion and more, annually. It is a criminal type of SPAM that is targeted at individuals, families and small businesses. ISP customers expect you to solve the spam issue; filters don't address this issue. Learn more about approaches to protect your customers' on-line privacy and protect them from vicious attempts to steal their identity.
What You Will Learn: Speaker: Doug Peckover, Founder & President, Privacy, Inc
Vendor Session - The Small Business Hosting Update, 2004 The latest revenue-producing hosted applications for service providers, updated for 2004 Learn how to grow your existing hosting business further with value-added, billable applications, newly updated for 2004. See value-added features your customers demand, yet you may not have, bundling packages, price points and competitive differentiators. Also see how the latest hosted applications can earn you more revenue while reducing your support costs. Customer satisfaction and loyalty enhancing tips that reduce customer churn will be featured. Speakers: Franc Nemanic, President, Hostopia
Vendor Session - The Cost Justification and ROI of Eliminating the Volume of Spam Come and hear how Athenet, a national Internet Service Provider with over 30,000 customers, immediately reduced costs by looking beyond filtering and addressed the real expense of spam-the volume. Hear how a service provider was able to cut their overall email volume by 90% and learn about the significant impact that immediately meant to their bottom line! Speaker: Mike Smalls, Vice President, and David Brussin, CTO, TurnTide
Vendor Session - Accelerating Dial-up. Turbocharging the Mainstream User Bytemobile's Clientless and Client-Server Optimization Solutions and the Implications for Aunt Mary My Aunt Mary dials into the Internet from her home in Lincoln, Nebraska. In her dial-up world, speed is the killer app--but she doesn't like to download software. How do you deliver loyalty-inspiring access and connections speeds without inundating the less tech savvy user? In this session, you'll learn about Bytemobile's clientless and client-server acceleration solutions, how and why they dramatically improve dial-up performance and the implications for that favorite dial-up customer, my Aunt Mary. Speaker: Mike Youssefmir, Scientist, Bytemobile
Conference Luncheon - Reaching Rural Communities: Budgeting for Broadband The US Department of Agriculture's RUS Telecommunications Program has been given the challenge to administer several new and developing programs for improving the quality of life in rural America. Through the joint Federal Rural Wireless Outreach Initiative, the Broadband Program, is designed specifically to increase the rate of deployment of technology to small towns in rural areas has enabled RUS to step beyond its traditional definition of rural (towns of 5,000 or less), and fund borrowers serving communities of up to 20,000 inhabitants. Find out about the Broadband Program, the Local Dial-up Internet Program and other initiatives for serving rural communities in the United States. Speaker: Roberta D. Purcell, Assistant Administrator, Telecommunications RUS CONFERENCE ATTENDEES ONLY PLEASE
Vendor Session - Co-Sourcing the Customer Care Function Provisioning customer care and end-user technical support … outsource or in-house? That's a debate many organizations wrestle with on a regular basis. Typically, two lines of thinking pervade today's organizations with regard to delivering cost-effective customer care for their end-users, and help desk support for their employees. These opposing perspectives can be summarized as follows: "Customer care is a costly, hassle-filled, necessary evil of doing business. As such, organizations are better off subcontracting to an outsourcer that has the operational focus and scale economy to deliver high quality support at lower costs." – and in contrast – "Customer care is a critical differentiator and core competency of any organization, and should remain an in-house function. It's therefore important to invest in the best people available, and provide them with cost-effective tools and technology to achieve a high level of service quality. " While these perspectives can be strongly argued for, the reality is that both approaches have their challenges. Speaker: Cory Aiken,Sr. Application Developer/Customer Solutions, Fused Solutions
Vendor Session - Connecting The Dots
Speaker: Steve Hoover, Regional Vice President ISP Sales, SBC Communications
Vendor Session - Independent ISPs: Taking Back the Lead Since 1997, Dave Robertson has conducted training sessions at every ISPCON presented in America. At ISPCON 2000 in Orlando, Robertson conducted 7 sessions, and scored session ratings of 1st, 2nd, and 5th out of the 189 presented. So what, old news??? Come to this session and leave with the best information to shoot your profits up that he has ever presented. This session is not theory, but the itemized actions ISPs can use to shift back into the old days when being an ISP meant making the bucks. Dale Carnegie taught that one should promise a lot, but deliver even more. This is that session. Speaker: Dave Robertson, President, Stic.net
Vendor Session - Using Speed, Content and Trust to Stay Competitive in the Battle for Subscribers ISPs face the daunting task of continuously adding new subscribers and keeping those they already have. How can small ISPs compete against the resources of major ISPs? How can major ISPs keep up with the smaller, faster-moving ISPs? Propel Software answers these and other related questions by exploring: * Services Required by Today's ISPs * Vendor Selection Criteria * Rapid Deployment Strategies * Product Value Chain * Cost of Deployment * Small, Medium and Large ISP Case Studies
Speaker: TBA, Propel Software
COCKTAIL RECEPTION & EXCHANGE SESSIONS These popular sessions are open to all attendees and start with a networking reception including complimentary light food and drinks. EXCHANGE #1 Dial Acceleration Open Forum Moderator: Joe Laszlo, Sr. Analyst, Broadband & Wireless, Jupiter Media Research Panelists will include: Olivier Taupin, VP, Business Dev., Proxyconn, Inc.; Russ Intravartolo, CEO & Founder, StarNet, Inc.; Ron Neumann, President, SlipStream Data Inc.; David Murray, Executive Vice President, Propel Software Corporation This exchange picks up from an earlier session #226 titled "Getting the Most from Dial-Up Acceleration" and turns the panel into more of an open forum. Participants will discuss the different methods, technologies and experiences for ISPs who are turning to dial-up web accelerators as a value added offering to subscribers. We’ll also look at what impact it is likely to have on your business and how best to measure this impact. Bring your thoughts, suggestions and experiences as we continue this lively debate and discussion. EXCHANGE #2 Steps toward Controlling Abuse of your Email Network
Meng Wong, Pobox and SPF (Sender Policy Framework) Abuse of email networks by spam and other forms of malware is a growing problem for ISP's and their customers. In this evening exchange, Meng Wong, Omar Tellez and other potential guests will outline steps that service providers can take to implement mechanisms, including SPF, in their email systems to reassert control over use and abuse of their email systems which translate into incremental value for their email users and customers. This exchange is appropriate for business and technical level ISP staff. EXCHANGE #3 VoIP, SIP and Open Source IP Communications
Moderator:Martin Steinmann, Sr. VP of Marketing, Pingtel, Board member of SIPfoundry.org
Open source IP PBX projects are beginning to take hold in the marketplace as an alternative to closed-source VoIP systems. Early adopters will soon reap the benefits of using open source systems as market disintermediation takes place and hardware components are commoditized. While early adopters will prove the cost savings and quality of this new approach, their networks will become the proving ground that leads to the rapid adoption of open source IP telephony solutions. If you are a CLEC, ISP, WISP, reseller or VAR looking into VoIP, IP Telephony, IP PBX and Hosted VoIP options, this one's for you.
Conference Luncheon: Applying the Open Source Business Model to VoIP This keynote presentation will examine how combining open source with well-developed industry standards, such as the IETF’s Session Initiation Protocol (SIP), offers the potential for significant long-term benefits to customers and system integrators and VARs, will review key concerns and misconceptions about open source, and will discuss why the market is ready for new approaches like open source-based products and services. Speaker: William Rich, president and CEO of Pingtel Corp. |
 |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|||||||||||
|
